Frequently Asked Attendee Questions
For Virtual WOW Summit Attendees
Join the event by clicking through the invite email sent by Moms Meet via Swapcard. Log into your account using the email address you used when registered for Virtual WOW Summit. You can also access your account here. The email that has your magic link will be sent out the Monday before the event.
After you enter your email address, you will be prompted to create a password. You will then be sent to a landing page, where you must click on the Virtual WOW Summit logo to access the event.
If you do not see a login email in your inbox, it could be in your spam folder or might be blocked by your company’s firewall if you are using your work email address. If you have recently registered and have not yet received a login email, it’s possible that your registration data has not yet been synced with Swapcard. Please wait for the login email or check your spam or junk email.
If you still do not have a magic link in your email, go to the Swapcard login page and enter the email you registered for the event with. You will be asked to set up a Swapcard account. Once you have entered your information in Swapcard, you will see the homepage. Click “Join an Event” and enter the code MomsMeet and you will be added to Virtual WOW Summit.
Most likely, this is because your magic link has expired. The magic link email has a security token personalized for your email address which expires within an hour or once you click on the link. If you think your magic link may have expired, please request for a new one at the login page.
If your email address is not recognized, it means that you’ve either registered for your event with a different email address or there was an email typo at registration or when you tried to login. Please email us at [email protected] for further assistance.
If you think the email you registered with is incorrect, enter the correct email you want to use to register for the event on the welcome page. You will be asked to set up a Swapcard account. Once you have entered your information in Swapcard, you will see the homepage. Click “Join and Event” and enter the code MomsMeet and you will be added to Virtual WOW Summit.
If you are asked for an event code upon login, please make sure you are logged in with the same email address with which you are registered. If you are using the same email and still being asked for a code, it’s possible that your registration data has not yet been synced with Swapcard. Use code MomsMeet to enter the event.
After you have entered your email address to login on the login page, it will ask for your password. If you can’t remember your password, click “Send me a Magic Link” to reset it.
Swapcard works best with Google Chrome or Firefox. If you are experiencing blank pages, streaming issues or app latency, please switch to one of these two browsers if you have been working on another browser. Internet Explorer does not support Swapcard.
Should the video player remain unavailable following a page refresh, it’s most likely a security setting on your browser, device, or network blocking access to the content server. Try accessing the site from another browser, open an “Incognito” tab, or use a different device. If these still do not work, if possible, try using a different internet connection or mobile data to identify if your internet is blocking the site (this is most common when using a work network).
Once you have logged into the event, on the top right of your screen, drop down the menu next to your name and select “My profile” to access your information. Within your profile, you can select “Edit” on the right hand side to update each category.
Once you have logged into the event, on the top right of your screen, drop down the menu next to your name and select “Settings” to access your visibility. Under “Display my status,” toggle the option for others to see when you are online on and off.
Click the “Agenda” tab to see all current and upcoming sessions. All live sessions will appear under the “Live Sessions” tab.
On the Agenda page, on the right hand side of each session, click the Register button to add it to your schedule. It looks like a small box with a plus mark.
Sessions are available to rewatch for the duration of Virtual WOW Summit. To see a session that you missed, go to the Agenda tab and click the session you wish to watch.
Our schedule is listed in Eastern Standard Time, but the times you see when you log into Swapcard are based on your device’s timezone. You can see which timezone you are in on the homepage of the event in the description.
You can find other Attendees under the Attendees tab. Click the contact you wish to add, send them a connection request via the box on the right side of their profile, and wait and see if they accept it!
If you want to chat with current connections, under the My Event tab, on the left hand side, click “My Networking” to access your contacts. Click the contact you wish to message to access their profile, where you can send them a message on the right hand side.
Click the “Exhibitors” tab. You will see a list of Exhibitors. Click the exhibitor you want to connect with to open their booth. Once you enter their booth, you can chat with them directly using the chat box on the right side of their booth.
Click the “Virtual Marketplace” tab. You will see a list of products. Click on the product you wish to learn more about.
All chats and messages will appear in the top right of your screen and can be accessed by clicking the chat bubbles icon. You’ll be able to see all of your chats on the left hand side of the screen and respond by typing in the bottom text entry box.
All discussions will appear under the “Discussions” tab. Once you click through, you can select the discussion you would like to join and start posting in the chat.
Visit each Exhibitor in the Virtual Exhibit Hall to find the link to their giveaway. In their booth, below “Prize Giveaway!” click the link listed next to “Enter here” and it will take you to the giveaway entry page.
Each Exhibitor has different steps you must complete to enter the giveaway. You are limited to entering each giveaway once.
You are still able to enter without participating in the social media aspects of the giveaways.
The WOW Awards will go to the attendees who have the highest levels of engagement over the course of Virtual WOW Summit. The more you participate in the event, the higher your chance of winning prizes based on your engagement level. Click here for official rules. Click here to see a list of winners.
An engagement level is the amount of interaction and participation you have with all aspects of Virtual WOW Summit. This information is determined by Swapcard based on what you do during the event. The engagement level is not public information that can be accessed at this time.
Engagement levels are not public information. Unfortunately, you will not be able to see what your engagement level is during the event.
The more you participate in Virtual WOW Summit, the higher your engagement level will be. You can boost your engagement level by watching each session and participating in the chat, asking Exhibitors questions in the Virtual Exhibit Hall, and chatting with other attendees either directly or in the discussions.
Winners will be selected and contacted via the email they registered with the week following Virtual WOW Summit. All confirmed winners will also be posted on this page https://wowevents.momsmeet.com/wow-summit-virtual/winners/.
The first 200 people to register for the event will be eligible to receive the Virtual WOW Summit Sponsor Discovery Box. However, attendance during the event dates of March 9-14 is also required. To qualify as attending the event, you must log in to Swapcard, our virtual event platform, and participate in the event. Click here to see the official rules.
We are giving one Virtual WOW Summit Sponsor Discovery Box per person. If you purchased the upgrade to get the box, you will receive it following the event.
The Digital Swag Bag is filled with digital coupons, printables, and more from our sponsors.
Everyone who attends Virtual WOW Summit between March 9, 2021 and March 14, 2021 will receive the Digital Swag Bag.
The Digital Swag Bag will be sent out via email the week following Virtual WOW Summit.
We are using an innovative platform called Swapcard for this event.
After registering, you will receive an email confirming your registration. Ahead of the event, you will receive another email with a magic link that takes you to the event.
Swapcard works best with Chrome or Firefox. If you are experiencing blank pages, streaming issues or app latency, please switch to one of these two browsers if you have been working on another browser. Internet Explorer does not support Swapcard.
All desktop and laptop computers are compatible, as long as they have Chrome or Firefox downloaded as an application.
No, you do not need a camera or microphone to participate in any of the sessions. Select bloggers and influencers may require both in order to have one-on-one video meetings with sponsors.
Most mobile devices are compatible. All internet-connected mobile devices with a web browser or access to an app store will work for this event. The mobile app will be available as an iOS and Android app, which will be available on the Play Store and App Store for free. There will also be a web app allowing people who can’t get the mobile app to use most of the features.
You can download the app to your phone or tablet from the App Store for Apple users or the Play Store for Android users. Search the name of the app, WOW Events by Moms Meet and KIWI, and click to download.
Once you have downloaded the app, click the “Start Now” button to open a mobile-based web browser to log into Swapcard using the email address you registered for the event with. If you have already set up a password, login using that. If you need to set up a password, do so at this stage of the login process.
Once you have logged in, you will be taken to the homepage of WOW Events, where you can click through the Virtual WOW Summit logo to access the full event on your phone.
Your phone or tablet must be up-to-date with all operating system software to be compatible with the WOW Events app. Please update your device and try again. If you are unable to update your device, please access the event from a computer-based web browser.